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IT Services

Questions &
Answers

Choosing an IT partner is hard. To make your decision easier, we’d like to pull back the curtain and answer some common questions about our business and business practices.

What is Managed IT Service exactly?

Managed Service is a common service arrangement in the IT industry whereby the service provider (Datapath) manages, maintains and supports all or some of your IT infrastructure for one flat monthly fee. It’s good for you because you don’t need to worry about your infrastructure (it just works!) and you know exactly how much you will spend on IT in a given year.

David Darmstandler
Cofounder & VP of Finance / Business
Does Datapath replace my IT department or work alongside?

Both arrangements are common and both can be successful.

Your IT Department can support users efficiently because they are always on-site, friendly with your staff and best understand the day-to-day operations of your campus or office. Datapath can supercharge your IT department by giving them access to more specialists and helping with major installations or upgrades.

Some organizations prefer a full-service solution, whereby Datapath deploys new technology and provides ongoing support under a Managed Service contract. No internal IT department required. Organizations benefit from having a single party that is fully responsible for your technology environment. We ensure that your servers are humming, your network is flowing and your users are getting their problems resolved quickly.

James Bates
Cofounder & VP of Operations
How much does Managed Service cost and what are the contract terms?

Our Managed Service pricing is honest and transparent. We use a pricing calculator to generate a monthly fee based on the scope of technology covered, its age and upkeep, number of sites and total number of users. We require a one-year commitment and sometimes offer discounts on longer commitments. Most clients end up paying between $50 and $200 per user per month for a comprehensive Managed Service program.

David Darmstandler
Cofounder & VP of Finance / Business
Does Datapath offer financing?

Yes, Datapath can help you finance major capital expenditures like the purchase of new servers or workstations. Datapath can assist by offering direct financing to qualified clients or assisting with coordination of financing from product vendors or third-party lenders.

James Bates
Cofounder & VP of Operations