The way we interact with colleagues and customers is constantly changing. Modern communications solutions have transformed the way we work, making it possible for us to connect with others in multiple ways. Today’s workforce demands more than just voice solutions, and instead, requires a complete communications solution that lets them interact with ease, in ways that they prefer.
Collaboration improves productivity for your employees, whether they’re located in the same office or across the country. From implementing desktop sharing to expediting conference calls to instant messaging to close communication gaps, Datapath can help your company install a single tool that allows everyone to work more efficiently and collaboratively, across time zones, even across oceans.
Locating your telecommunications on your company’s premise may be ideal for your business when you have a phone system with very specific integration requirements. If your company has a large IT department and the desire is to directly manage your telecommunications, premise-based UC will provide you greater control and flexibility over your telephony system.
Placing your communications in the cloud helps you cut costs while enabling scalability. Moving your telephony system to the cloud may be your best option if your business staffs a smaller IT department and has offices located remotely. Not only does the cloud reduce expenditures for hardware, but it also provides regular software upgrades across locations. If your company experiences seasonal peaks in business, the cloud offers the flexibility to integrate remote locations and a worker force as needed. Finally, the cloud provides your company important security features, such as secure data storage and redundancy for increased reliability if technical problems occur.
Hybrid unified communications help you to experience the advantages of a cloud-based UC system and a premise-based UC system at the same time. This option benefits companies who have a central office as well as satellite locations. With hybrid UC, your business can choose which office locations will benefit financially from switching to the cloud and which locations are better served by your current telephony system. Continue to use premise-based technology for company headquarters, and seamlessly integrate off-site locations with the cloud.
ShoreTel/Mitel offers flexible contact center solutions for every type of call center – from smaller, less formal environments to large organizations requiring multimedia, sophisticated routing, enhanced reporting options, self-service and outbound campaign capabilities. ShoreTel/Mitel’s support for leading CRM (eg: Salesforce, Microsoft Dynamics, etc) and enterprise management applications lets you deploy a complete, integrated call center solution that meets your unique and changing business requirements.
At Datapath. we’ve chosen to partner with ShoreTel because they make interactions simple by providing you with a single source for all of your business communications needs. Our ShoreTel solutions are available in three different deployment models – onsite , cloud and hybrid – and deliver a consistent user experience, allowing you to evolve your communications solution as your business demands change.
Cloud vs on-premise? When it comes to business phone systems, the question drives many buying decisions. Problem solved. Our award-winning ShoreTel Connect solution gives you the freedom to choose if, when and how you migrate to the cloud with options to deploy onsite, via the cloud or a hybrid of the two.
And because it’s built on a single code base for a common user experience, ShoreTel Connect lets you easily choose a cloud solution from the start or transition to one with no risk to your original investment if your needs change. It’s unified communications, your way.